A hard refresh clears your browser cache for a specific page, which forces it to load the most recent version of that page. This is a great way to troubleshoot a feature or webpage that is not loading or running properly.
Important: Clicking the "Refresh" arrow on your browser address bar is not a hard refresh. Here's how you can clear your cache through a hard refresh on any browser:
Google Chrome
- Windows users: Press the following keys together on your keyboard Ctrl+Shift+R
- Mac users: hold down Cmd+Shift+R on your keyboard
Firefox
- Windows users: Press the following keys together on your keyboard Ctrl+Shift+R
- Mac users: hold down Cmd+Shift+R on your keyboard
Safari (Mac)
- Go to Safari > Empty Cache, or hit Opt + Cmd + E
- To refresh, click the refresh button on the address bar or press Cmd + R
Internet Explorer/Microsoft Edge (Windows)
- Hold down Ctrl and then press F5 on your keyboard
Still having issues? Try fully clearing your browser data https://gramercytech.zendesk.com/hc/en-us/articles/360060672491-Clearing-Browser-Data-in-your-browser