Clearing Browser Cache

When troubleshooting issues with any site, always exit your browser completely after clearing your cache before attempting to access the site again. In Windows, close all your browser windows; in Mac OS X, quit (Command-q) your browser.

 

Chrome

1. 1. On your computer, open Chrome.
   2. At the top right, click More .
   3. Click More tools  Clear browsing data.
   4. At the top, choose a time range. To delete everything, select All time.
   5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
   6. Click Clear data.
   7. Refresh the event website and log in to check if the issue has been resolved.

Mozilla Firefox

1. Click the menu button  and select Settings.

2. Select the Privacy & Security panel from the left sidebar.
3. In the Cookies and Site Data section, click Clear Data…
4. Remove the checkmark in front of Cookies and Site Data.
5. With Cached Web Content check marked, click the Clear button followed by Clear Now in the popup that follows.
6. Close the about:preferences page. Any changes you've made will automatically be saved.
7. Refresh the event website and log in to check if the issue has been resolved.

Safari for Mac

1. Click the Safari menu, then Clear History...
2. In the Clear field choose All History
3. Click Clear History.
4. Refresh the event website and log in to check if the issue has been resolved.

Android (chrome)

1. Select Menu, then More.
2. Select Settings.
3. Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate, and then OK to accept.
4. Refresh the event website and log in to check if the issue has been resolved.

Microsoft Edge

1. Click the 3 dots in the upper right corner of the browser.
2. Choose Settings.
3. Under Clear Browsing Data click Choose What To Clear.
4. Select the items you wish to clear (e.g., Browsing History, Cookies and Saves Website Date, Cached Data and Files, Downloaded History, and Form Data).
5. Click Clear.
6. Refresh the event website and log in to check if the issue has been resolved.

Safari for PC

1. Click on the Settings (Gear) icon in the upper right corner of the browser..
2. Click Reset Safari
3. Select the items you wish to clear. (It is recommended to check all items).
4. Click Reset.
5. Refresh the event website and log in to check if the issue has been resolved.

Mobile Safari for IOS (iPhone, iPad, iPod Touch)

To clear cache and cookies:

1. From the home screen, Select Settings > Safari.
2. At the bottom of Safari's settings screen, Select Clear cookies and data or Clear Cookies and Clear Cache.
3. Confirm when prompted.
4. Refresh the event website and log in to check if the issue has been resolved.

To clear history:

1. From the home screen, tap Safari.
2. At the bottom of the screen, tap the Bookmarks icon.
3. In the lower left, tap Clear.
4. Tap Clear History.
5. Refresh the event website and log in to check if the issue has been resolved.